TERMS & CONDITIONS

Last Updated: September 1, 2026

Welcome to Indian Agarbatti.

These Terms & Conditions (“Terms”, “Terms and Conditions”, or “Agreement”) govern your access to and use of Indianagarbatti.com (“Website”, “Platform”, “Site”) and the purchase of products available through the Website.

The Website is operated by Indian Agarbatti (“Indian Agarbatti”, “Company”, “We”, “Us”, or “Our”).

By accessing, browsing, registering on, or purchasing products through the Website, You (“You”, “Your”, “User”, or “Customer”) acknowledge that You have read, understood, and agreed to be bound by these Terms & Conditions.

If You do not agree with any part of these Terms, please do not use the Website.

1. GENERAL TERMS

1.1. Indian Agarbatti operates an online platform through which Users can browse and purchase agarbatti, incense products, puja-related products, fragrances, and other products made available on the Website.

1.2. We reserve the right to modify, update, suspend, or discontinue any part of the Website, including products, features, pricing, content, or services, at any time without prior notice.

1.3. We may update these Terms & Conditions from time to time. Changes will become effective when published on the Website.

1.4. Your continued use of the Website after changes are published constitutes acceptance of the revised Terms.

1.5. You are responsible for periodically reviewing these Terms.

2. ELIGIBILITY

2.1. By using the Website, You represent that You are legally capable of entering into a binding agreement under applicable Indian law.

2.2. If You are accessing or using the Website on behalf of a company, organization, or other legal entity, You represent that You have the authority to bind that entity to these Terms.

2.3. Persons who are not legally competent to contract should use the Website only with the involvement and supervision of a parent, legal guardian, or other person legally authorized to act on their behalf.

3. ACCOUNT REGISTRATION

3.1. Certain features of the Website may require You to create an account.

3.2. You agree to provide accurate, complete, and current information during registration and to keep such information updated.

3.3. You are responsible for maintaining the confidentiality of Your account credentials.

3.4. You are responsible for all activities carried out through Your account.

3.5. You must immediately notify Indian Agarbatti if You become aware of any unauthorized use of Your account.

3.6. We reserve the right to suspend or terminate accounts where we reasonably believe that the account has been used in violation of these Terms or applicable law.

4. PRODUCTS AND PRODUCT INFORMATION

4.1. We make reasonable efforts to ensure that product descriptions, images, specifications, fragrances, quantities, and other information displayed on the Website are accurate.

4.2. However, actual product appearance, packaging, colour, dimensions, or other characteristics may vary slightly from images displayed on the Website due to screen settings, photography, lighting, manufacturing variations, or packaging updates.

4.3. Product availability is subject to change without notice.

4.4. We reserve the right to limit quantities available for purchase and to discontinue any product at any time.

4.5. We reserve the right to correct errors, inaccuracies, or omissions relating to products, descriptions, pricing, availability, or other Website content.

5. PRICING AND TAXES

5.1. Product prices displayed on the Website are stated in Indian Rupees (INR), unless otherwise specified.

5.2. Applicable taxes, including GST where applicable, may be included in or added to the displayed price as indicated at checkout.

5.3. Shipping or delivery charges, if applicable, will be displayed during the checkout process.

5.4. Prices may change at any time without prior notice.

5.5. In the event of a pricing error, We reserve the right to cancel or modify an order affected by such error.

5.6. If an order is cancelled due to a pricing error after payment has been received, the amount paid for the affected order will be refunded through the applicable payment method, subject to applicable payment-processing procedures.

6. ORDERS

6.1. Placing an order through the Website constitutes an offer by You to purchase the selected products.

6.2. An order is subject to acceptance and availability.

6.3. After placing an order, You may receive an order confirmation through email, SMS, WhatsApp, or other communication channels.

6.4. An order confirmation does not necessarily constitute final acceptance of the order if the order subsequently becomes unavailable or cannot be fulfilled.

6.5. We reserve the right to refuse, cancel, or limit any order at Our discretion where permitted by law, including where:

Products are unavailable;
There is an error in product information or pricing;
We suspect fraudulent or unauthorized activity;
The delivery address cannot be serviced;
An order appears to be placed for unauthorized resale or commercial purposes without prior approval;
The order violates these Terms; or
We are unable to fulfil the order due to circumstances beyond Our reasonable control.

6.6. If We cancel an order for which payment has already been received, We will initiate an applicable refund in accordance with Our Refund & Cancellation Policy.

7. PAYMENT

7.1. Payments may be made through the payment methods made available on the Website.

7.2. You agree to provide accurate and valid payment information where required.

7.3. Payments may be processed through third-party payment service providers.

7.4. Indian Agarbatti does not guarantee the uninterrupted availability of any particular payment method.

7.5. We are not responsible for payment failures caused by banks, payment gateways, card issuers, network failures, or other third-party payment providers.

7.6. You agree not to use fraudulent, unauthorized, or illegally obtained payment methods.

8. SHIPPING AND DELIVERY

8.1. We will make reasonable efforts to process and dispatch confirmed orders within the estimated timeframe communicated on the Website or during checkout.

8.2. Delivery timelines are estimates and may vary depending on the destination, courier service, weather, holidays, public events, logistical disruptions, or other circumstances beyond Our control.

8.3. Once an order has been handed over to the applicable delivery partner, delivery may be subject to the terms and operational procedures of that delivery partner.

8.4. You are responsible for providing an accurate and complete delivery address and contact details.

8.5. Indian Agarbatti shall not be responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the Customer.

8.6. If a shipment is returned because of an incorrect address, refusal to accept delivery, repeated failed delivery attempts, or other reasons attributable to the Customer, additional shipping charges may apply for re-delivery where permitted.

9. CANCELLATION, RETURNS AND REFUNDS

9.1. Orders may be cancelled, returned, or refunded only in accordance with Our applicable Cancellation, Return & Refund Policy.

9.2. Certain products may not be eligible for return or exchange due to their nature, hygiene considerations, opened packaging, or other applicable restrictions.

9.3. Products returned to Us must meet the applicable conditions specified in Our Return & Refund Policy.

9.4. We reserve the right to reject returns that do not satisfy the applicable return requirements.

9.5. Refund processing times may vary depending on the payment method, bank, payment gateway, or other financial institution involved.

9.6. Nothing in these Terms limits any mandatory rights or remedies available to consumers under applicable law.

10. BULK ORDERS AND BUSINESS ORDERS

10.1. Customers interested in bulk, wholesale, corporate, gifting, distributor, or business purchases may contact Indian Agarbatti through the applicable enquiry form or contact details provided on the Website.

10.2. Bulk orders may be subject to separate pricing, minimum order quantities, payment terms, production timelines, shipping arrangements, and other conditions communicated at the time of enquiry.

10.3. An enquiry does not guarantee product availability or acceptance of a bulk order.

10.4. Any special terms agreed for a bulk or business order may supplement or supersede these Terms to the extent specifically agreed between the parties.

11. USER CONDUCT

You agree that You will not:

Use the Website for any unlawful purpose;
Attempt to gain unauthorized access to the Website or its systems;
Interfere with the operation or security of the Website;
Introduce viruses, malware, or other harmful code;
Use automated systems to scrape or collect Website data without authorization;
Attempt to circumvent Website security measures;
Submit false, misleading, or fraudulent information;
Impersonate another person or entity;
Use another person’s account without authorization;
Place fraudulent or unauthorized orders;
Use the Website in a manner that could damage Our reputation or business; or
Violate any applicable law or regulation.

12. INTELLECTUAL PROPERTY

12.1. Unless otherwise stated, all content available on the Website, including:

Logos;
Brand names;
Product images;
Photographs;
Graphics;
Text;
Product descriptions;
Designs;
Videos;
Website layout;
Icons;
Software; and
Other materials

is owned by, licensed to, or used by Indian Agarbatti and is protected by applicable intellectual property laws.

12.2. You may access and use Website content solely for personal and lawful purposes.

12.3. You may not copy, reproduce, modify, distribute, publish, sell, license, create derivative works from, or commercially exploit Website content without Our prior written permission, except where expressly permitted by law.

13. USER REVIEWS AND CONTENT

13.1. If the Website allows You to submit reviews, comments, photographs, feedback, testimonials, or other content (“User Content”), You are responsible for the content You submit.

13.2. You agree that Your User Content:

Is accurate to the best of Your knowledge;
Does not violate applicable law;
Does not infringe another person’s intellectual property or privacy rights;
Does not contain defamatory, abusive, threatening, obscene, or unlawful material; and
Does not contain malicious code or unauthorized advertising.

13.3. By submitting User Content, You grant Indian Agarbatti a non-exclusive, royalty-free, worldwide licence to use, reproduce, display, publish, adapt, and distribute such content for legitimate business, marketing, promotional, or Website-related purposes, subject to applicable law.

13.4. We reserve the right to remove User Content that violates these Terms or applicable law.

14. PRIVACY

14.1. Your use of the Website is also governed by Our Privacy Policy.

14.2. Our Privacy Policy explains how We collect, use, store, process, and protect Personal Information.

14.3. By using the Website, You acknowledge that You have read and understood Our Privacy Policy.

15. THIRD-PARTY SERVICES AND LINKS

15.1. The Website may use or provide access to third-party services, including payment gateways, logistics providers, analytics services, communication platforms, social-media services, and other service providers.

15.2. We are not responsible for the independent actions, policies, availability, or practices of third-party services.

15.3. The Website may contain links to third-party websites. Such links are provided for convenience and do not necessarily constitute an endorsement or affiliation.

15.4. Your use of third-party websites is subject to their respective terms and privacy policies.

16. DISCLAIMER

16.1. We make reasonable efforts to maintain accurate and reliable information on the Website. However, the Website and its content are provided subject to availability.

16.2. We do not guarantee that:

The Website will always be available or uninterrupted;
The Website will be free from errors;
All information will always be complete or current;
The Website will be completely secure or free from harmful components; or
Every product will always be available.

16.3. We reserve the right to correct errors, update information, or modify Website content at any time.

16.4. Nothing in these Terms excludes or limits any warranty, liability, or consumer right that cannot legally be excluded or limited under applicable Indian law.

17. LIMITATION OF LIABILITY

17.1. To the maximum extent permitted by applicable law, Indian Agarbatti shall not be liable for indirect, incidental, special, consequential, or punitive losses arising from Your use of the Website or products purchased through the Website.

17.2. We shall not be responsible for losses caused by circumstances beyond Our reasonable control, including failures of telecommunications networks, payment systems, courier services, natural events, government actions, strikes, or other force majeure events.

17.3. Nothing in these Terms shall limit liability where such limitation is prohibited under applicable law.

18. INDEMNIFICATION

You agree to indemnify and hold harmless Indian Agarbatti, its owners, employees, representatives, service providers, and authorized agents from claims, losses, liabilities, damages, costs, and expenses arising from:

Your violation of these Terms;
Your misuse of the Website;
Your violation of applicable law;
Your infringement of third-party rights; or
Any fraudulent or unauthorized activity carried out through Your account.

This provision shall apply to the extent permitted by applicable law.

19. FORCE MAJEURE

Indian Agarbatti shall not be liable for failure or delay in performing its obligations where such failure or delay results from circumstances beyond Our reasonable control.

Such circumstances may include, without limitation:

Natural disasters;
Floods;
Fire;
Earthquakes;
Epidemics or pandemics;
War;
Riots or civil unrest;
Government restrictions;
Strikes;
Transportation disruptions;
Internet or telecommunications failures;
Power failures;
Supply-chain disruptions; or
Other events beyond Our reasonable control.

We will make reasonable efforts to resume affected services as soon as reasonably practicable.

20. SUSPENSION OR TERMINATION

20.1. We may suspend or terminate Your access to the Website where permitted by law if We reasonably believe that You have:

Violated these Terms;
Engaged in fraudulent activity;
Misused the Website;
Attempted to compromise Website security; or
Engaged in unlawful activity.

20.2. We may also suspend or discontinue Website services, in whole or in part, for operational, maintenance, security, or business reasons.

20.3. Termination or suspension shall not affect rights and obligations that accrued before termination.

21. GOVERNING LAW AND JURISDICTION

21.1. These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.

21.2. Subject to applicable law, the courts located in Nagpur, Maharashtra, India shall have exclusive jurisdiction over disputes arising out of or relating to these Terms & Conditions or Your use of the Website.

21.3. Nothing in this clause shall restrict any mandatory consumer rights or statutory remedies available under applicable law.

22. GRIEVANCE REDRESSAL

If You have any complaint, concern, or grievance relating to the Website, products, orders, services, or these Terms, You may contact Us at:

Indian Agarbatti

Address:
Shree Ganesh Niwas Sant Shree, Hariram Bappa Marg,
Near Jaganath Road, Nanga Putla Chowk,
Near Police Station, Gandhibagh,
Nagpur, Maharashtra – 440002, India

Email: support@indianagarbatti.com

We will make reasonable efforts to review and address Your grievance in accordance with applicable law.

23. SEVERABILITY

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable by a competent authority, that provision shall be modified or removed to the minimum extent necessary, while the remaining provisions shall continue to remain in full force and effect.

24. WAIVER

No failure or delay by Indian Agarbatti in exercising any right under these Terms shall constitute a waiver of that right.

A waiver shall be effective only when expressly provided in writing.

25. ENTIRE AGREEMENT

These Terms, together with Our Privacy Policy, Shipping & Delivery Policy, Return & Refund Policy, and any other policies published on the Website, constitute the terms governing Your use of the Website and purchase of products from Indian Agarbatti.

Where specific terms relating to an individual order conflict with these Terms, the specific terms communicated and accepted for that order shall apply to the extent of the conflict.

26. CONTACT INFORMATION

For questions regarding these Terms & Conditions, please contact:

Indian Agarbatti

Registered/Business Address:
Shree Ganesh Niwas Sant Shree, Hariram Bappa Marg,
Near Jaganath Road, Nanga Putla Chowk,
Near Police Station, Gandhibagh,
Nagpur, Maharashtra – 440002, India

Email: support@indianagarbatti.com

Website: Indianagarbatti.com