Shipping & Delivery Policy
Shipping
We strive to deliver products purchased from Indianagarbatti.com in excellent condition and within the fastest possible time. Delivery charges, wherever applicable, may be charged for your orders and will be communicated at the time of checkout.
With every order, you will receive an order confirmation through email containing the details of the order placed by you.
Once your order is shipped, you will receive a shipping confirmation containing the relevant shipping and tracking details, wherever tracking is available.
Please note that the tracking/AWB (delivery tracking code) may take some time to be updated by the courier partner, even though the package may have already been picked up or dispatched.
Delivery
We process deliveries through reputed courier and logistics partners.
Where courier service is not available at your location, We may ship your order through India Post, including available services such as Speed Post or other applicable postal services.
For orders within India, We generally aim to dispatch orders within 2 working days from the date of order confirmation.
The estimated delivery time is generally 2–7 working days from the date of dispatch for locations serviced by Our courier partners. Delivery timelines may vary depending on the destination, courier service availability, weather conditions, public holidays, logistical circumstances, and other factors beyond Our reasonable control.
For locations where delivery is made through India Post or other postal services, delivery may take approximately 1–2 weeks, depending on the location and the applicable delivery timelines of the postal service.
For the purpose of this policy, working days exclude Sundays and public holidays.
Please note that the delivery timelines mentioned above are estimates and are not guaranteed delivery dates.
Dispatch and Delivery Delays
While We make reasonable efforts to dispatch and deliver orders within the estimated timelines, delays may occasionally occur due to circumstances beyond Our control, including:
Courier or logistics delays;
Weather conditions;
Natural disasters;
Public holidays;
Strikes or transportation disruptions;
Government restrictions;
Remote or difficult-to-service locations;
Incorrect or incomplete shipping information;
High order volumes; or
Other unforeseen circumstances.
Indian Agarbatti shall not be responsible for delays caused by events or circumstances beyond Our reasonable control.
Tracking Your Order
Once your order has been dispatched, tracking information may be shared with You through email, SMS, WhatsApp, or other available communication channels, depending on the shipping partner used for Your order.
Please allow some time for the tracking information to become active after dispatch, as courier partners may require additional time to update their systems.
If tracking information does not appear immediately, it does not necessarily mean that Your order has not been dispatched.
Incorrect Shipping Information
You are required to provide complete, accurate, and correct shipping information at the time of placing Your order on Indianagarbatti.com.
This includes, but is not limited to:
Once an order has been shipped or marked as out for delivery, You may not be able to change, modify, edit, or vary the shipping address.
If an order cannot be delivered because of incorrect, incomplete, or inaccurate shipping information provided by You, the product may be returned to Us by the delivery partner.
In such cases, re-delivery may be subject to additional shipping charges, where applicable.
If the order is returned to Us due to incorrect shipping information, failed delivery attempts, refusal to accept the shipment, or other reasons attributable to the Customer, Indian Agarbatti may, at its discretion and subject to applicable law, provide a store credit, coupon code, refund, or other appropriate resolution.
Although We regret any inconvenience caused, Indian Agarbatti shall not be held responsible for any loss, delay, additional shipping cost, or claim arising due to incorrect or incomplete shipping information provided by You at the time of placing the order.
Delivery Attempt and Non-Receipt
You are requested to ensure that someone is available at the delivery address to receive the shipment.
If the delivery partner makes multiple delivery attempts and the order remains undelivered, the shipment may be returned to Our warehouse.
In such circumstances, any applicable re-shipping or delivery charges may be payable by the Customer before the order is dispatched again.
Damaged or Tampered Packages
If You receive a package that appears to be visibly damaged, opened, or tampered with, We recommend that You immediately report the issue to the delivery partner and contact Indian Agarbatti at:
Email: support@indianagarbatti.com
Where required, You may be requested to provide photographs, videos, order details, or other information to help Us investigate the matter.
Any replacement, refund, or other resolution shall be handled in accordance with Our applicable Return & Refund Policy and applicable law.
Contact Us
For any questions or concerns relating to shipping or delivery, please contact:
Indian Agarbatti
Address:
Shree Ganesh Niwas Sant Shree, Hariram Bappa Marg,
Near Jaganath Road, Nanga Putla Chowk,
Near Police Station, Gandhibagh,
Nagpur, Maharashtra – 440002, India
Email: support@indianagarbatti.com
Website: Indianagarbatti.com
© 2026 Indian Agarbatti. All Rights Reserved.
