RETURN & REFUND POLICY
Last Updated: September 1, 2026
At Indian Agarbatti, we strive to ensure that every product reaches you in good condition and meets your expectations. This Return & Refund Policy explains the circumstances under which returns, replacements, cancellations, and refunds may be considered for products purchased through Indianagarbatti.com.
By placing an order through Our Website, You agree to the terms of this Return & Refund Policy.
1. RETURNS / REPLACEMENTS
A. Unboxing Video Requirement
An unboxing video must be shared within 12 hours of delivery at support@indianagarbatti.com for any issue to be considered. Without the required unboxing video and supporting photographs, We may not be able to process Your request.
A request for return or replacement of products purchased through Indianagarbatti.com must be raised within 12 hours of delivery in case of:
Any request received after the applicable period may not be eligible for return, replacement, or refund, subject to applicable law.
B. Products Not Eligible for Return or Replacement
Subject to the rights available under applicable law, products may not be eligible for return or replacement where:
The product has been used, consumed, burned, altered, or damaged after delivery;
The product or its packaging has been damaged due to misuse, improper handling, or storage by the Customer;
The product is returned without its original packaging or other items supplied with the product;
The product has been intentionally damaged or tampered with after delivery;
The product is returned without the required supporting photographs and unboxing video;
The product has been purchased through a source other than Indianagarbatti.com;
The product was specially made, customized, or prepared exclusively for the Customer, where cancellation or return is not reasonably possible; or
The return request does not satisfy the requirements of this Policy.
C. Returns for Reasons Other Than Defect or Damage
Where Indian Agarbatti accepts a return request for a reason other than a defective, damaged, incorrect, or missing product, the Customer may be required to return the product to the address communicated by Indian Agarbatti at the Customer’s own cost.
Any refund or replacement, where approved, will be processed only after the returned product has been received and successfully passes Our quality inspection.
Indian Agarbatti reserves the right to reject a return if the returned product does not satisfy the applicable return conditions.
D. Supporting Documents
To process a request for return, replacement, or refund relating to a damaged, defective, incorrect, missing, or tampered product, the Customer must provide the following to:
support@indianagarbatti.com
within 12 hours of delivery:
Clear photographs of the outer shipping package;
Clear photographs of the shipping label;
Clear photographs of the product and packaging;
Clear photographs showing the reported issue; and
A complete and uninterrupted unboxing video showing the sealed package being opened and the product being fully unpacked.
The shipping label should be clearly visible in the unboxing video wherever reasonably possible.
The unboxing video should be continuous and should not contain edits, cuts, pauses, or alterations.
Failure to provide the required photographs and complete unboxing video within the specified timeframe may result in the return, replacement, or refund request being declined.
2. RETURN / REPLACEMENT REVIEW
Any return, replacement, or refund request will be subject to verification by Indian Agarbatti.
We may review the photographs, unboxing video, order information, product condition, packaging, and other supporting information before making a decision.
Where a replacement is approved, the replacement product will be shipped subject to product availability.
If the same product is unavailable, Indian Agarbatti may, at its discretion and subject to applicable law, provide an appropriate alternative resolution, including a refund or store credit.
Our decision regarding the eligibility of a return or replacement shall be based on the circumstances of the case and the evidence provided by the Customer, subject always to applicable consumer laws.
3. RETURN / REPLACEMENT DISCLAIMER
Indian Agarbatti reserves the right to verify every return, replacement, and refund request before approving it.
A request does not automatically qualify for a return, replacement, or refund merely because it has been submitted.
The final resolution will be determined after reviewing the circumstances, supporting documentation, product condition, and applicable policy.
Nothing in this Policy is intended to exclude or restrict any mandatory consumer rights or remedies available under applicable law.
4. PRODUCT DESCRIPTION DISCLAIMER
We make reasonable efforts to ensure that product descriptions, photographs, fragrances, colours, packaging, quantities, and other product information displayed on the Website are accurate.
However, due to continuous improvements, manufacturing variations, packaging updates, photography, lighting, and differences in display devices, the actual product may occasionally differ slightly from the product image or illustration displayed on the Website.
Such minor variations that do not materially affect the product shall not, by themselves, constitute grounds for a return or refund.
Indian Agarbatti shall not be responsible for typographical errors, inadvertent omissions, or minor inaccuracies in product descriptions or pricing, subject to applicable law.
5. CANCELLATION OF ORDERS BY INDIAN AGARBATTI
All products, services, and information displayed on the Website constitute an invitation to offer.
Indian Agarbatti reserves the right to cancel an order where permitted by law, including situations where:
The ordered product is unavailable;
There is an error in the product description or price;
We are unable to deliver the product to the provided address;
The order appears to be fraudulent or unauthorized;
The order does not comply with Our policies;
There is an error in the order or payment information; or
Circumstances beyond Our reasonable control prevent fulfilment of the order.
Where an order is cancelled after payment has been received, any applicable refund will be initiated within a reasonable period through the applicable payment method, subject to payment gateway and banking timelines.
Where reasonably possible, We will communicate the cancellation to the Customer.
6. REFUND OF ORDERS
For delivered orders, refunds may be considered in cases including:
Manufacturing defects;
Transit damage;
Incorrect products being delivered;
Missing products/items; or
Other circumstances specifically approved by Indian Agarbatti.
All such requests are subject to verification.
For damaged, defective, incorrect, missing, or tampered orders, Customers must provide clear photographs of the product and packaging along with a complete and uninterrupted unboxing video as specified in this Policy.
Requests without the required supporting documentation may not be eligible for a refund.
Where a refund is approved, the refund amount and applicable charges will be determined based on the circumstances of the order and applicable law.
Unless otherwise required by law, the following charges may not be refundable:
7. CANCELLATIONS BY THE CUSTOMER
If We receive a cancellation request and the order has not yet been shipped, We will make reasonable efforts to cancel the order.
Where cancellation is successfully processed before dispatch, the amount paid by the Customer may be refunded through the applicable payment method.
Once an order has been shipped or handed over to the delivery partner, cancellation may no longer be possible. In such cases, the Customer may need to follow the applicable return procedure, if the order is eligible for return.
For customized, specially prepared, or made-to-order products, cancellation may not be permitted once production or preparation has commenced.
8. REFUND PROCESSING
Once a refund has been approved, Indian Agarbatti will initiate the refund through the applicable payment method or process.
The time required for the refund to reflect in the Customer’s account may depend on:
The payment method used;
Bank processing times;
Payment gateway processing;
Credit/debit card issuer procedures; and
Other financial institutions involved.
Indian Agarbatti shall not be responsible for delays caused by banks, payment gateways, card issuers, or other third-party financial institutions.
9. STORE CREDIT / COUPON
Where a refund is not appropriate or where specifically agreed with the Customer, Indian Agarbatti may, where permitted by law, provide a store credit or coupon code as an alternative resolution.
Any such store credit or coupon may be subject to its own validity period and terms communicated at the time of issuance.
10. EXCHANGE / REPLACEMENT
Where a replacement is approved due to a defective, damaged, incorrect, or missing product, Indian Agarbatti may arrange shipment of a replacement product, subject to availability.
Replacement products may be shipped only after the reported issue has been verified and the original product is returned where Indian Agarbatti requires such return.
If a replacement product is unavailable, We may provide an alternative resolution, including a refund or store credit, subject to applicable law.
11. CONTACT FOR RETURNS & REFUNDS
For any return, replacement, cancellation, or refund request, please contact:
Indian Agarbatti
Email: support@indianagarbatti.com
Address:
Shree Ganesh Niwas Sant Shree, Hariram Bappa Marg,
Near Jaganath Road, Nanga Putla Chowk,
Near Police Station, Gandhibagh,
Nagpur, Maharashtra – 440002, India
When contacting Us regarding an order, please include:
Order number;
Customer name;
Registered mobile number/email;
Date of delivery;
Description of the issue; and
Required photographs and unboxing video, where applicable.
12. IMPORTANT NOTE
This Return & Refund Policy is intended to establish the procedures followed by Indian Agarbatti for handling returns, replacements, cancellations, and refunds.
Nothing contained in this Policy shall be interpreted as excluding, limiting, or overriding any mandatory rights, guarantees, or remedies available to consumers under applicable laws of India.
Indian Agarbatti reserves the right to update this Return & Refund Policy from time to time. Any updated version will be published on Indianagarbatti.com and shall become effective from the date of publication.
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