PRIVACY POLICY
Last Updated: September 1, 2026
1. BACKGROUND
a) This Privacy Policy is an electronic record and is intended to govern the collection, use, storage, processing, disclosure, and protection of personal information in connection with the website Indianagarbatti.com (“Website” or “Platform”), operated by Indian Agarbatti (“Company”, “We”, “Us”, or “Our”).
b) The Company operates its business from:
Shree Ganesh Niwas Sant Shree, Hariram Bappa Marg,
Near Jaganath Road, Nanga Putla Chowk,
Near Police Station, Gandhibagh,
Nagpur, Maharashtra – 440002, India.
c) This Privacy Policy explains:
The types of information that We may collect from Users;
The purposes for which such information is collected and used;
How We store, process, and protect such information;
The circumstances in which information may be disclosed to third parties; and
The rights and choices available to Users regarding their personal information.
d) For the purpose of this Privacy Policy, “You”, “Your”, “User” or “Customer” means any individual or entity who accesses, browses, registers on, or uses the Website or purchases products from Us.
e) By accessing or using the Website, You acknowledge that You have read and understood this Privacy Policy and agree to the collection and use of information as described herein, subject to applicable laws of India.
f) We reserve the right to update or modify this Privacy Policy from time to time. Any changes will be published on the Website. Users are encouraged to periodically review this Privacy Policy for the latest information.
2. WHAT CONSTITUTES PERSONAL INFORMATION?
“Personal Information” or “Personal Data” means information that relates to an identified or identifiable individual, either directly or indirectly, including information that may reasonably be used to identify You.
Depending on how You interact with Our Website, such information may include, but is not limited to:
Name;
Email address;
Mobile or telephone number;
Billing and shipping address;
PIN/ZIP code;
Account or registration information;
Order and purchase information;
Payment-related information;
Information submitted through enquiry, contact, bulk-order, or other forms;
Information provided when subscribing to newsletters or promotional communications;
Information relating to Your interactions with Our Website;
Device, browser, and technical information; and
Any other information voluntarily provided by You.
We do not intend to collect information that is not reasonably required for providing Our products and services or operating the Website.
3. TYPE OF INFORMATION COLLECTED FROM YOU
When You access or use Our Website, We may collect the following categories of information:
a) Information You Provide Directly
You may voluntarily provide information when You:
Create an account;
Place an order;
Make an enquiry;
Contact Us;
Submit a bulk-order or business enquiry;
Subscribe to promotional communications;
Participate in surveys, contests, or promotional activities; or
Otherwise communicate with Us.
Such information may include Your name, email address, telephone number, shipping address, billing information, and other information that You choose to provide.
b) Transaction Information
When You purchase products through the Website, We may collect information relating to the transaction, including:
Payment information may be processed through third-party payment service providers. We may not directly store complete payment card information where payment processing is handled by such providers.
c) Automatically Collected Information
When You browse or use Our Website, certain technical information may automatically be collected, including:
IP address;
Browser type and version;
Device type;
Operating system;
Website pages visited;
Date and time of visits;
Referring website;
General usage and interaction information; and
Other technical information necessary for Website operation and security.
d) Information From Third Parties
We may receive information from third-party service providers or platforms that assist Us with payment processing, shipping, analytics, advertising, customer support, Website functionality, or other business operations, subject to applicable law.
4. USE OF COLLECTED INFORMATION
We may use the information collected from You for the following purposes:
To create and manage Your account;
To process and fulfil Your orders;
To arrange shipping and delivery;
To process payments and transactions;
To communicate with You regarding Your orders or enquiries;
To respond to customer-service requests;
To process bulk-order and business enquiries;
To provide information about Our products and services;
To send promotional or marketing communications where permitted;
To improve Our products, services, Website, and customer experience;
To understand how Users interact with Our Website;
To prevent fraud, misuse, unauthorized access, and other security issues;
To maintain Website functionality and security;
To comply with applicable legal and regulatory requirements;
To enforce Our terms, policies, and agreements; and
For any other purpose disclosed to You at the time information is collected or otherwise permitted by applicable law.
Legal Basis for Processing
Where required by applicable law, We process Personal Information based on Your consent, contractual necessity, legitimate business purposes, or other lawful grounds available under applicable law.
You may withdraw consent where applicable; however, withdrawal of consent may affect Our ability to provide certain services or fulfil certain requests.
5. DISCLOSURE OF INFORMATION
We respect the privacy of Our Users and do not intend to sell or rent Your Personal Information to third parties.
However, We may share information with selected third parties where reasonably necessary for operating Our business and providing Our services.
These may include:
a) Service Providers
We may engage third-party service providers for purposes such as:
Payment processing;
Order processing;
Product delivery and logistics;
Website hosting and maintenance;
Customer support;
Analytics;
Marketing and communication services;
Fraud prevention and security; and
Other services required for operating Our Website and business.
Such service providers may have access to information only to the extent reasonably necessary to perform services on Our behalf.
b) Legal and Regulatory Requirements
We may disclose Personal Information where required or permitted by applicable law, regulation, legal process, court order, governmental request, or other lawful authority.
c) Protection of Rights
We may disclose information where We reasonably believe such disclosure is necessary to:
Protect Our rights or property;
Protect the safety of Our Users or others;
Investigate suspected fraud or misuse;
Prevent security threats; or
Enforce Our terms, policies, or agreements.
6. WEBSITE COOKIES
Our Website may use cookies and similar technologies to improve Your browsing experience and Website functionality.
Cookies are small data files that may be stored on Your device when You visit a website.
We may use cookies for purposes including:
Maintaining Website functionality;
Remembering preferences;
Understanding Website usage;
Improving Website performance;
Providing relevant content;
Analysing traffic and user behaviour; and
Supporting marketing and advertising activities where applicable.
Third-party service providers may also use cookies or similar technologies in connection with services provided to Us.
You may manage or disable cookies through Your browser settings. However, disabling certain cookies may affect the functionality or availability of some portions of the Website.
7. YOUR RIGHTS
Subject to applicable law, You may have certain rights regarding Your Personal Information, including:
a) Right to Access
You may request information regarding the Personal Information We hold about You, subject to applicable legal requirements and limitations.
b) Right to Correction
You may request correction or updating of inaccurate or incomplete Personal Information.
c) Right to Deletion
Where permitted by applicable law, You may request deletion of Your Personal Information.
d) Withdrawal of Consent
Where processing is based on consent, You may withdraw Your consent by contacting Us. Withdrawal will not affect the lawfulness of processing carried out before such withdrawal.
e) Marketing Preferences
You may opt out of receiving promotional or marketing communications from Us by contacting Us or using the unsubscribe mechanism provided in such communications.
f) Grievance Redressal
You may contact Us regarding concerns or grievances relating to the collection, use, processing, or protection of Your Personal Information.
To exercise any applicable rights, please contact:
Email: support@indianagarbatti.com
8. SECURITY PROCEDURES
We take reasonable and appropriate measures to protect Personal Information against unauthorized access, misuse, alteration, disclosure, destruction, or accidental loss.
Depending on the nature of the information and the circumstances, such measures may include appropriate technical, administrative, and organizational safeguards.
However, no method of transmission over the Internet or method of electronic storage can be guaranteed to be completely secure. Therefore, while We take reasonable steps to protect Your information, We cannot guarantee absolute security.
Data Breach
In the event of a Personal Data breach, We will take appropriate steps as required under applicable law, which may include assessing the breach, taking remedial measures, and making notifications to affected individuals and/or relevant authorities where legally required.
9. OPTING OUT OF MARKETING COMMUNICATIONS
If You no longer wish to receive promotional or marketing communications from Us, You may:
We will process such requests in accordance with applicable law and within a reasonable period.
Please note that You may continue to receive essential communications relating to Your orders, transactions, account, or other services even after opting out of promotional communications.
10. THIRD-PARTY LINKS
Our Website may contain links to third-party websites, applications, payment gateways, social-media platforms, or other services.
These third-party websites are not operated or controlled by Indian Agarbatti.
We encourage You to review the privacy policies and terms of those third-party websites before providing them with Your Personal Information.
Indian Agarbatti is not responsible for the privacy practices, content, security, or policies of third-party websites or services.
11. DATA RETENTION
We retain Personal Information only for as long as reasonably necessary to fulfil the purposes for which it was collected, including:
Processing and fulfilling orders;
Providing customer support;
Maintaining business and transaction records;
Complying with legal, tax, accounting, and regulatory obligations;
Resolving disputes; and
Enforcing agreements and protecting Our legal rights.
When Personal Information is no longer required, We may securely delete, anonymize, or otherwise dispose of it in accordance with applicable law and Our internal practices.
12. CHILDREN’S PRIVACY
Our Website is not intended to knowingly collect Personal Information directly from children where such collection is restricted under applicable law.
If You believe that a child has provided Personal Information to Us in circumstances where such collection was not appropriate, please contact Us at support@indianagarbatti.com so that We can take appropriate action.
13. GOVERNING LAW AND JURISDICTION
This Privacy Policy shall be governed by and interpreted in accordance with the applicable laws of India.
Subject to applicable law, the courts located in Nagpur, Maharashtra, India shall have exclusive jurisdiction over disputes arising out of or relating to this Privacy Policy or the use of the Website.
14. GRIEVANCE OFFICER
If You have any grievance, complaint, question, or concern regarding the collection, use, storage, processing, or protection of Your Personal Information, You may contact Us using the details below:
Grievance Officer: Indian Agarbatti
Address:
Shree Ganesh Niwas Sant Shree, Hariram Bappa Marg,
Near Jaganath Road, Nanga Putla Chowk,
Near Police Station, Gandhibagh,
Nagpur, Maharashtra – 440002, India
Email: support@indianagarbatti.com
We will make reasonable efforts to address and resolve grievances in accordance with applicable law.
15. CONTACT US
For questions regarding this Privacy Policy, Your Personal Information, or Our privacy practices, please contact:
Indian Agarbatti
Address:
Shree Ganesh Niwas Sant Shree, Hariram Bappa Marg,
Near Jaganath Road, Nanga Putla Chowk,
Near Police Station, Gandhibagh,
Nagpur, Maharashtra – 440002, India
Email: support@indianagarbatti.com
Website: Indianagarbatti.com
© 2026 Indian Agarbatti. All Rights Reserved.
